About Beverly Hathorn
Beverly Hathorn
Customer Success Leadership Consultant
I help Customer Success leaders build the confidence their impact deserves without losing clarity, credibility, or themselves in the process.
As a Leadership Consultant, I partner with Managers, Directors, and senior CS professionals navigating leadership growth, visibility challenges, and organizational complexity in fast-moving, customer-centric environments.
Leadership in Customer Success is rarely straightforward. Decisions often impact teams, customers, retention, and revenue—simultaneously. My work focuses on strengthening leadership judgment, communication, and presence so Customer Success leaders can lead effectively in complex, real-world conditions.
A Practical, Experience-Driven Approach to Leadership
I bring a practical, experience-driven approach to leadership development, shaped by decades of work inside customer-facing organizations.
I’ve partnered with leaders responsible for driving results, supporting teams, and improving systems—often without perfect processes or ideal conditions. That experience informs how I coach and advise leaders today.
Leadership growth isn’t theoretical. It shows up in:
Everyday decision-making in Customer Success roles
High-stakes conversations with executives and stakeholders
Clear, confident executive communication
The ability to lead calmly through ambiguity and change
My role is to help leaders build these capabilities in ways that are sustainable, realistic, and aligned with how Customer Success organizations actually operate.
What Makes My Leadership Coaching Different
I don’t rely on one-size-fits-all leadership models or performative confidence tactics. The leaders I work with need leadership coaching that translates into visible impact—not surface-level change.
My approach is grounded, direct, and focused on outcomes that matter. Together, we work on:
Clarifying leadership direction and strategic priorities
Strengthening visibility and executive presence in Customer Success
Improving communication across cross-functional stakeholders
Aligning systems, processes, and team expectations
This work supports Customer Success leaders who want leadership credibility that lasts—across roles, organizations, and moments of transition.
Who I Work With
I work with:
Customer Success Managers preparing for leadership growth
Directors of Customer Success seeking greater strategic visibility
Senior CS leaders navigating scale, complexity, and organizational change
This work is for professionals and leaders who care deeply about their impact and want to lead with intention, confidence, and clarity.
It’s not about quick wins. It’s about building leadership capability that holds up over time.
Start with a Leadership Conversation
If you’re navigating leadership growth, visibility challenges, or transformation—and want a thoughtful place to talk things through—I invite you to start with a conversation.
No pressure.
No obligation.
Just a focused, meaningful discussion.