Work With Me

Work With Me

Customer Success leadership is complex. The decisions you make affect teams, customers, retention, and revenue—often at the same time. When visibility, clarity, or structure start to lag behind responsibility, it’s time for thoughtful support.

I work with professionals who want to strengthen leadership presence, reduce operational strain, and move forward with greater confidence and intention—without burning out or forcing a version of leadership that doesn’t fit.

How I Work With You

My work is grounded in real-world experience and focused on outcomes that matter in Customer Success environments. I partner with leaders to bring clarity to priorities, strengthen leadership judgment, and build visibility that’s earned—not performative.

Depending on your role and goals, our work may focus on:

  • Clarifying leadership direction and next steps

  • Strengthening strategic visibility and executive presence

  • Improving communication across teams and stakeholders

  • Aligning systems, processes, and expectations to reduce chaos

  • Supporting leadership transitions, growth, or moments of change

This work is practical, realistic, and designed to support how Customer Success organizations actually operate.

Who This Work Is For

I work with:

  • Customer Success Managers preparing for expanded responsibility or leadership growth

  • Directors of Customer Success seeking greater strategic visibility and influence

  • Senior CS leaders navigating scale, complexity, and organizational change

This work is best suited for leaders who care deeply about their impact and are ready to lead with clarity, confidence, and intention.

It’s not about quick fixes. It’s about building leadership capability that holds up over time.

Engagement Options

Each engagement is shaped by your role, goals, and organizational context.

Options may include:

  • One-on-one leadership coaching

  • Strategic visibility and leadership positioning support

  • Customer Success leadership process and systems alignment

  • Short-term advisory support during periods of transition or growth

We’ll determine the right approach together—based on what will create meaningful, sustainable progress.

Start with a Conversation

If you’re navigating leadership growth, visibility challenges, or Customer Success complexity and want a thoughtful place to talk things through, the best place to start is a conversation.

Let’s talk through what’s getting in your way →

No pressure. Just a thoughtful conversation.